{"id":590,"date":"2025-08-29T18:50:22","date_gmt":"2025-08-29T18:50:22","guid":{"rendered":"http:\/\/www.alaskansawmill.com\/?p=590"},"modified":"2025-09-04T13:22:42","modified_gmt":"2025-09-04T13:22:42","slug":"deconstructing-clickups-gtm-a-journey-through-three-eras-of-growth","status":"publish","type":"post","link":"http:\/\/www.alaskansawmill.com\/index.php\/2025\/08\/29\/deconstructing-clickups-gtm-a-journey-through-three-eras-of-growth\/","title":{"rendered":"Deconstructing ClickUp\u2019s GTM: A Journey Through Three Eras of Growth"},"content":{"rendered":"
Hello and welcome to The GTMnow Newsletter \u2013 the media brand of VC firm, GTMfund<\/a>. Build, scale and invest with the best minds in tech. <\/em><\/p>\n By deconstructing a company\u2019s go-to-market strategy and execution, you uncover:<\/p>\n It\u2019s a shortcut to pattern recognition, so founders and operators don\u2019t have to learn every lesson the hard way.<\/p>\n ClickUp<\/a> built a company around the rhythm of pure speed. In 2017, a tiny team shipped into beta in June, out of beta by September, and landed a first paying customer in November. The product wasn\u2019t polished so much as in motion and users could feel it. By October 2019, \u201cClickUp 2.0\u201d arrived, the kind of release that tells a community: this thing is growing new rooms every week.<\/p>\n What followed is the story of three eras: (i) the PLG foundation, (ii) layering sales on top of it, and (iii) systemizing for scale.<\/p>\n Let\u2019s deconstruct the machine.<\/p>\n ApolloNEXT is happening Oct. 9<\/a> in San Francisco and is shaping up to be one of the largest GTM gatherings during SF Tech Week.<\/strong><\/p>\n This one-day, free event<\/strong> is your chance to step into the next generation of GTM. Learn how leading teams are using AI to unlock faster revenue growth, explore actionable strategies, and hear fresh perspectives from Anthropic, Glean and other industry pioneers. Plus, Corporate Bro will be hosting!<\/p>\n Network with other leaders, learn from some of the best, and get tactical AI applications to help your sales team do what they do best \u2014 sell.<\/p>\n Register free today<\/a>, to join hundreds of others, including the GTMfund team. Hope to see you there!<\/p>\n The first era consisted of well-executed bottoms-up growth.<\/p>\n The goal was simple: build something people couldn\u2019t help but share.<\/strong><\/p>\n They operated in public with a relentless cadence. Zeb Evans (Founder & CEO) set the tone: \u201cYou should be able to see ClickUp get better every week.\u201d<\/em> They shipped over 200 features in a year, which was significantly above average at that point in time. The speed of shipping cadence built trust and trained users to expect progress.<\/p>\n Compounding mechanisms were the underlying growth lever:<\/p>\n Underneath it all sat a clear Hierarchy (Spaces \u2192 Folders \u2192 Lists \u2192 Tasks) that mapped to how work actually happens, making it easy for usage to spread from one person to an entire department.<\/p>\n The content engine ran at the same tempo. In 2020 alone, 227 blog posts shipped, comparison pages intercepted buyers at the moment of choice, and how-tos plus templates compounded organic traffic. Support moved just as fast: 396,904 tickets resolved in 2020 alone.<\/p>\n During this foundational PLG era, ClickUp demonstrated that the most effective \u201cmarketing\u201d is a set of mechanisms designed to reduce time-to-value and make product progress unmistakable.<\/p>\n The product machine was humming. But then, a new signal emerged: hand-raisers.<\/strong><\/p>\n Admins from large domains, already using the product, were asking for help. They needed support to roll out ClickUp at scale. These weren\u2019t small teams, the deals were often 10x the LTV of self-serve users.<\/p>\n An important part to note here is that they layered on sales not a a strategic choice, but a response to demand. This approach is consistently echoed by companies that successfully went upmarket, including Vanta. You can hear their CRO, Stevie Case, share how demand dictated Vanta\u2019s upmarket expansion in this conversation<\/a>.<\/p>\n ClickUp\u2019s first sales hire wasn\u2019t to outbound upmarket, they were an inbound rep to meet demand that was already bubbling up inside the product.<\/p>\n This led to the true innovation of this era: Product-Led Sales (PLS).<\/strong> They fused product and sales, where usage events became triggers.<\/p>\n
\n\n
<\/div>\n<\/figure>\n<\/div>\n
<\/div>\n<\/figure>\n<\/div>\n
\nClickUp\u2019s GTM: The Three Eras<\/h2>\n
<\/div>\n<\/figure>\n<\/div>\n
Era 1: The PLG foundation (2017\u20132020)<\/h3>\n
\n
Era 2: Layering sales on top of PLG (2020\u20132021)<\/h3>\n
\n